Internet Explorer 11 - blank page – (Internet Options) settings grayed out - does not load sites

Internet Explorer 11 is inbuilt feature in windows 8 and Windows 8.1. There is no separate installer required for it. Since it is one of the windows inbuilt features, it can be enabled or disabled from Windows Features on and off.

Causes

However, Internet Explorer (IE) sometimes will get crash. IE crash may happen due to below reasons.

• Unexpected reboot during installation or un-installation.
• When external application trying to change the registry. (Normally this will happen while user trying to install freeware)
• While installing not supported version of IE.

Symptoms

Due to application crash following issues would be faced by the user.

• Internet explorer cannot be launched
• System will get hang after IE invoked.
• While connecting with data card / modem system performances extremely will go very low
• User cannot change any settings from internet options
• Internet options would be disabled / grayed off
• Following screenshot depicts above said problem.

User can solve above problem by deleting the current changes in IE / settings. This will reset all the IE settings and will give fresh look as first logged in.

Before deleting the setting, user requested to create restore point and take a backup of OS. This will help to recovery the OS if anything goes wrong during this task.

Fix for the problem.

• Go to “Run” type “REGEDIT” and hit enter. It will invoke the registry Editor application.
• Go to this path “HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer”.
• Delete “Internet Explorer” folder.
• Reboot the PC.
• You would have got “Internet Options” enabled.

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